Shipping

UrbanX Shipping - Domestic (Singapore)

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

Kindly allow 3-5 business days (from date of order confirmation) to receive your parcel.

Tracking information of your order will be sent to your email once your shipment has been dispatched.

We are not liable for any lost/ missing parcels or mails should you choose shipping option with no tracking. 

 

UrbanX International Shipping

We ship internationally to 70+ countries. 

International shipping rates will be calculated automatically during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

Estimated shipping duration is shown during checkout. However, kindly be advised to expect delays for local and international orders as we are currently facing worldwide shipping delays due to Covid-19. 

Tracking information of your order will be sent to your email once your shipment has been dispatched. 

Please send us a direct message on Instagram or Facebook to place your order if you are unable to checkout for shipping to your particular destination country.

 

Import Duties & Taxes

Prices quoted do not include import duties and taxes for International shipments. Import duties and taxes may be liable to be paid upon arrival in destination country, and will be borne by the receiver of the parcel.

Couriers shipping to certain countries may require a customer's Tax ID to be provided upon shipment creation to ensure smooth customs clearance. We will not be able to ship out your order without a Tax ID. In such cases, we will contact you via email or text message for the required information. 

Destination countries requiring Tax ID are: Taiwan, China, South Korea, Brazil, Chile, Indonesia, Turkey.

 

Dispatch Time

Orders with available stock are usually dispatched within 1-2 business days of payment of order.

Backorders/ Pre-orders will be dispatched within 1-2 business days upon restock. Estimated wait time will be displayed on product page for Backorder/ Pre-order items.

Our warehouse operates on Monday to Friday during standard business hours, and closed on Singapore National Holidays.

Kindly be advised to expect delays for local and international orders as we are currently facing worldwide shipping delays due to Covid-19. 

 

Cancellation

No cancellations are allowed once order is packed and ready to ship.